FREQUENTLY ASKED QUESTIONS
Find the answers to your common inquiries about our medical billing services.
Have more questions in mind?
We understand that navigating medical billing can be complex. Our FAQ section is designed to clarify your doubts and offer important insights into our services. If you’re looking for specific answers, we hope this information will assist you in better understanding what we provide.
Our billing rates vary depending on the specific services and volume of billing procedures. We strive to provide competitive pricing without compromising on quality. Feel free to contact us for a detailed quote tailored to your practice’s needs.
We take data security seriously. Our systems employ robust encryption methods and comply with HIPAA regulations to protect sensitive patient information. Regular training for our staff ensures that data privacy remains a priority in all operations.
The onboarding process is straightforward. After an initial consultation to understand your needs, we gather the necessary information and set up your account. Our team supports you through each step to ensure a smooth transition and address any challenges.
We take full responsibility for the insurance revenue cycle. Your expectation is simple: provide accurate clinical notes, and we handle the rest.
- We create and submit all insurance claims based on your clinical documentation.
- We post all insurance payments and reconcile EOBs to ensure accuracy.
- We follow up on outstanding claims on a regular basis until each one is resolved.
- We complete all claim status checks and document payer responses.
- We manage appeals, corrections, and resubmissions whenever needed.
- We track insurance collections and provide performance reports consistently.
- We review coding for accuracy based on the clinical notes you provide.
Expectation: Your team provides complete documentation — we handle 100% of the insurance billing workflow.
🏥 What Your Office Team Continues to Handle
Your team remains responsible for all patient‑facing and in‑office financial tasks.
- You update patient demographics and insurance information at check‑in.
- You handle treatment planning and case presentation with patients.
- You collect patient portions (copays, deductibles, deposits) at the time of service.
- You scan and upload any required documents (X‑rays, narratives, referrals).
- You process all physical payments (checks, cash) received in the office.
- You complete all bank deposits for in‑office payments.
Expectation: Your team manages patient interactions and in‑office payments — we manage everything related to insurance.
Yes, we specialize in supporting multi-specialty practices. Our flexible billing solutions can adapt to the unique needs of various specialties, ensuring accurate coding and compliance. We have experience with numerous specialties, enhancing the billing process across practices.
You can reach us through our contact form available on our website, or simply call us at our provided phone number. We aim to respond promptly to all inquiries and value your interest in our services.