FREQUENTLY ASKED QUESTIONS

Find the answers to your common inquiries about our medical billing services.

Have more questions in mind?

We understand that navigating medical billing can be complex. Our FAQ section is designed to clarify your doubts and offer important insights into our services. If you’re looking for specific answers, we hope this information will assist you in better understanding what we provide.

Our billing rates vary depending on the specific services and volume of billing procedures. We strive to provide competitive pricing without compromising on quality. Feel free to contact us for a detailed quote tailored to your practice’s needs.

We take data security seriously. Our systems employ robust encryption methods and comply with HIPAA regulations to protect sensitive patient information. Regular training for our staff ensures that data privacy remains a priority in all operations.

The onboarding process is straightforward. After an initial consultation to understand your needs, we gather the necessary information and set up your account. Our team supports you through each step to ensure a smooth transition and address any challenges.

🦷 What Billing Expert Manages for You
We take full responsibility for the insurance revenue cycle. Your expectation is simple: provide accurate clinical notes, and we handle the rest.
  • We create and submit all insurance claims based on your clinical documentation.
  • We post all insurance payments and reconcile EOBs to ensure accuracy.
  • We follow up on outstanding claims on a regular basis until each one is resolved.
  • We complete all claim status checks and document payer responses.
  • We manage appeals, corrections, and resubmissions whenever needed.
  • We track insurance collections and provide performance reports consistently.
  • We review coding for accuracy based on the clinical notes you provide.

Expectation: Your team provides complete documentation — we handle 100% of the insurance billing workflow.

 

🏥 What Your Office Team Continues to Handle

Your team remains responsible for all patient‑facing and in‑office financial tasks.

  • You update patient demographics and insurance information at check‑in.
  • You handle treatment planning and case presentation with patients.
  • You collect patient portions (copays, deductibles, deposits) at the time of service.
  • You scan and upload any required documents (X‑rays, narratives, referrals).
  • You process all physical payments (checks, cash) received in the office.
  • You complete all bank deposits for in‑office payments.

Expectation: Your team manages patient interactions and in‑office payments — we manage everything related to insurance.

Yes, we specialize in supporting multi-specialty practices. Our flexible billing solutions can adapt to the unique needs of various specialties, ensuring accurate coding and compliance. We have experience with numerous specialties, enhancing the billing process across practices.

You can reach us through our contact form available on our website, or simply call us at our provided phone number. We aim to respond promptly to all inquiries and value your interest in our services.

Privacy Policy

Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our services, website, or communications.

Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

  • Name, email address, phone number, and other contact details
  • Information submitted through forms or service requests
  • Communications sent to us via phone, email, or SMS

How We Use Your Information

We use the information we collect to:

  • Provide, improve, and personalize our services
  • Respond to your inquiries and requests
  • Communicate important updates and notifications
  • Comply with legal and regulatory requirements

Information Sharing

We do not sell or share your personal information with third parties for their marketing or promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Disclaimer

By providing your telephone number and submitting a form on our website or through other channels, you consent to receive SMS text messages from us.

  • Message frequency may vary.
  • Message and data rates may apply depending on your carrier.
  • Reply STOP at any time to opt out of future messages.
  • Reply HELP for more information.
  • For questions regarding our SMS communications, please contact us using the details below.

Data Security

We use reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our SMS practices, please contact us:
OptimizeKPI
info@optimizekpi.com
804-482-0042

Special Offer: FREE Software

Advance Practice Management Software on the House When you Use our Billing Services

Learn more about this offer. 

FREE Software Offer